FAQ + Info

You can schedule appointments at Vela Lash Bar with as little as 4 hours' notice. To secure and confirm your booking, a Non-Refundable 50% (or $9 Groupon fee) deposit is required for all appointments. 

Arriving after 10 minutes late to your appointment will automatically incur a $15 fee. Appointments arriving more than 10 minutes late will result in a no-show and incur a $35 No-Show Fee.

We do not service children under the age of 13. Unless it is a simple brow clean-up with parental authorization and form filled out.

Important Information:

WE HAVE THE RIGHT TO REFUSE SERVICES AT ANY GIVEN TIME

• No extra Guest allowed
• No pets allowed. Unless VALID service animal.
• No children allowed. And no they cannot wait in the car on our business grounds. We do not want to be liable or have them be a liability within our facility
• No smell of Marijuana
• Arriving more than 10 minutes late will result in a No-Show fee + a Canceled appointment

WE HAVE THE RIGHT TO REFUSE SERVICE!

• Appointments not confirmed will be canceled 24 hours before said appointment
• Appointments missed will be canceled and reflected as a No-Show with a $35 convenience fee
• Appointments canceled by the appointment holder without rescheduling will forfeit a non-refundable deposit 

• Click the booking link now! And click to book an appointment and select Groupon to book and redeem
• Groupon vouchers are verified ad redeemed immediately and used to book and confirm your appointment
• Groupon must match the email address and name on file to book and confirm the appointment
• Groupon vouchers must be used by the person whose name is on the voucher unless the authorized voucher holder permits another person to utilize and redeem by booking the appointment or notifying us by email.
• Groupon Voucher can only be used once every 365 days for a different service. You cannot purchase the same service on Groupon for the same service after you have used it
• Groupon bookings confirmed can not be rescheduled for free. To reschedule, there is a $35 fee will be automatically applied to book and confirm your next appointment.

Please fill out the needed forms for your appointment sent to you.

You agree to be charged on a recurring basis for the term set out by Vela Lash Bar. In the event that your payment fails, you and Vela Lash Bar will be notified. Fresha will attempt to take payment for the membership the day before it expires, and if it fails, again after 24 hours, 48 hours and finally after 4 days. If all of these payments fail, your membership will automatically cancel.

 

This price is non-refundable and non-negotiable. 

This price is set and cannot be combined with vouchers, groupons, sales, discounts or specials. 

Price is firm. Only purchaser is allowed to use the membership. No exceptions! 

Carryovers of unused items within the month is not applicable to the next month. All memberships are paid on the first or when membership has started.

If membership is cancelled, please note that this is a non-refundable and non-negotiable fee regardless of non use. Vela Lash Bar has the right to collect and send payments to collection if balance has not been paid after 30 days. Cancelling a card or deleting profile to not be charged still allows Vela Lash Bar to submit for collection or to retain the balance that is unpaid. Please contact Vela Lash Bar at Contact@VelaLashBar.com for more information or inquiry

Restock Fee: Please note that a 30% restock fee applies to all returned products.

Shipping Information:

• All products are shipped from our warehouse and distributor after payment has cleared.
• Processing times may vary depending on how quickly payment is processed.
• Once payment is confirmed, your order will be shipped promptly.
• Standard shipping usually takes 1-3 business days, but delivery times can vary due to factors such as shipping provider delays and weather conditions.

Customer Support:
If you have any questions or concerns, please reach out to us at contact@velalashbar.com. We're here to help!

To reschedule appointments at Vela Lash Bar, kindly provide a 48-hour notice. Failure to do so will result in a $35 no-show fee, which will be applied to your next appointment. We prioritize appointment times and service quality, considering them of the utmost importance. Should any unforeseen circumstances arise or if you're unable to attend, please don't hesitate to reach out to us.

Shipping Policy

Thank you for shopping with Vela Lash Bar! We are committed to ensuring a smooth and efficient shipping experience for all our customers. Please review our shipping policy below:

1. Order Processing Time:
   - Orders are processed within 24 hours of approval, provided that payment has been cleared and confirmed. This processing time is applicable during standard business hours, Monday through Friday.

2. Payment Clearance:
   - All orders will be shipped only after the payment has been successfully processed and cleared with a 24 hour waiting period. If there are any issues with payment, our customer service team will contact you promptly to resolve the matter.

3. Shipping Carriers:
   - We use reliable shipping carriers to ensure timely delivery of your orders. Our preferred carriers include:

     - United States Postal Service (USPS)
     - FedEx
     - UPS
     - Shipping methods and delivery times may vary depending on the carrier and your location.

4. Shipping Rates:
   - Shipping rates are calculated based on the weight of your order and the delivery destination. Shipping rates are provided from our shipping providers. You can view the shipping costs at checkout before finalizing your purchase.

5. Order Tracking:
   - Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

6. Delivery Timeframes:
   - Estimated delivery times vary based on the shipping carrier and your location. Typically, domestic orders take between 3-7 business days to arrive after shipping. International orders may take longer depending on customs and the destination country.

7. Shipping Address Accuracy:
   - Please ensure that your shipping address is accurate and complete. Vela Lash Bar is not responsible for any delays or mis delivery due to incorrect or incomplete address information provided by the customer.

8. Shipping Issues:
   - If you experience any issues with your shipment, such as delays, missing packages, or damaged items, please contact our customer service team as soon as possible. We are here to assist you and resolve any concerns.

For any questions or further assistance regarding our shipping policy, please do not hesitate to contact us at [contact@velalashbar.com](mailto:contact@velalashbar.com) or visit our Contact Us page.

Thank you for choosing Velalash Bar. We appreciate your business and look forward to serving you!

Vela Lash Bar

Not allowed

The training offered at our establishment is designed to enhance service and knowledge training. 

We do not offer training for specific brands, state + professional licenses, or accredited courses. 

However, we provide certificates upon completion of our training, which serve as evidence of acquired service and knowledge training. 

Our training is open to all individuals. However, non-licensed professionals are not permitted to provide services or use the name of Vela Lash Bar and its affiliates to offer services to the public. 

Please be aware that our training fees are non-refundable. 

If you have paid for a training course but are unable to attend, you must contact us within 45 days to reschedule for a date within that time frame.

 Failure to do so will result in forfeit of your payment for the course. 

If you dispute a payment for a training course (under the claim of "no goods and services received" or similar language), we reserve the right to invoice a $1000 inconvenience fee in addition to the original amount. 

All of our training is non-refundable!

Failure to pay this invoice within 90 days will result in legal action to recover both the inconvenience fee and the original amount without further notice or approval. 

This language is provided with more details on your training forms.

At Vela Lash Bar, our body waxing services utilize Hard wax, Soft wax, or Sugar Wax options. 

For each client seeking this service, we provide an assessment form to determine their suitability. This assessment form must be completed and reviewed before any waxing service is administered. 

Failure to have the form completed + approved will result in your appointment being canceled and prompted for the conversion of your deposit into a Gift card.

The completion of the assessment form is essential to ensure that we provide appropriate and accurate service to every client. We pride ourselves on serving all individuals without discrimination. We welcome clients who are transitioning and encourage them to book with us without hesitation.

Please note that Brazilian and Manzilian waxings require maintenance every 4-6 weeks for optimal results. We do not offer touch-up services.