Shipping policy

Shipping Policy

Thank you for shopping with Vela Lash Bar! We are committed to ensuring a smooth and efficient shipping experience for all our customers. Please review our shipping policy below:

1. Order Processing Time:
   - Orders are processed within 24 hours of approval, provided that payment has been cleared and confirmed. This processing time is applicable during standard business hours, Monday through Friday.

2. Payment Clearance:
   - All orders will be shipped only after the payment has been successfully processed and cleared. If there are any issues with payment, our customer service team will contact you promptly to resolve the matter.

3. Shipping Carriers:
   - We use reliable shipping carriers to ensure timely delivery of your orders. Our preferred carriers include:

     - United States Postal Service (USPS)
     - FedEx
     - UPS
     - Shipping methods and delivery times may vary depending on the carrier and your location.

4. Shipping Rates:
   - Shipping rates are calculated based on the weight of your order and the delivery destination. Shipping rates are provided from our shipping providers. You can view the shipping costs at checkout before finalizing your purchase.

5. Order Tracking:
   - Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

6. Delivery Timeframes:
   - Estimated delivery times vary based on the shipping carrier and your location. Typically, domestic orders take between 3-7 business days to arrive after shipping. International orders may take longer depending on customs and the destination country.

7. Shipping Address Accuracy:
   - Please ensure that your shipping address is accurate and complete. Vela Lash Bar is not responsible for any delays or mis delivery due to incorrect or incomplete address information provided by the customer.

8. Shipping Issues:
   - If you experience any issues with your shipment, such as delays, missing packages, or damaged items, please contact our customer service team as soon as possible. We are here to assist you and resolve any concerns.

For any questions or further assistance regarding our shipping policy, please do not hesitate to contact us at [contact@velalashbar.com](mailto:contact@velalashbar.com) or visit our Contact Us page.

Thank you for choosing Vela Lash Bar. We appreciate your business and look forward to serving you!

Vela Lash Bar