Terms & Conditions

Effective Date: May 18, 2026

Welcome to Vela Lash Bar (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of velalashbar.com, our services, appointment scheduling, promotions, and interactions with Vela Lash Bar.

By accessing our website, booking services, purchasing products, or visiting our salon, you agree to these Terms & Conditions.

1. Appointments & Booking

Appointments may be booked online, by phone, text, social media, or through approved booking platforms.

Clients are responsible for providing accurate booking information and arriving on time for scheduled appointments.

Appointment availability is not guaranteed until confirmed.

2. Deposits

Certain services may require a deposit at the time of booking.

Deposits may be:

- Applied toward your service total
- Non-refundable
- Subject to forfeiture for late cancellations or no-shows

Specific deposit terms may vary by service.

3. Cancellation Policy

We kindly request adequate notice for appointment cancellations or rescheduling.

Cancellations may result in:

- Deposit forfeiture
- Cancellation fees
- Limited future booking privileges

Repeated cancellations may require prepayment for future appointments.

4. Late Arrivals

Please arrive on time for your appointment.

Late arrivals may result in:

- Reduced service time
- Late Fee's
- Appointment cancellation if scheduling cannot be accommodated

Out of respect for other clients, excessive lateness will require rescheduling.

5. No-Show Policy

Failure to attend a scheduled appointment without notice (“No-Show”) may result in:

- Loss of deposit
- Service fees
- Restricted future booking access

We reserve the right to refuse future appointments for repeated no-shows.

6. Service Results Disclaimer

Beauty and esthetic results vary by individual.

Factors including:

- Natural lash condition
- Skin type
- Home care
- Lifestyle habits
- Medical conditions
- Product sensitivities

may impact service outcomes and longevity.

Vela Lash Bar does not guarantee identical results for every client.

7. Allergies & Client Responsibility

Clients are responsible for disclosing:

- Allergies
- Skin sensitivities + conditions
- Medical conditions
- Medications
- Prior reactions to beauty products or adhesives

Patch testing may be recommended for certain services.

Vela Lash Bar is not responsible for undisclosed allergies or sensitivities.

8. Aftercare Responsibility

Service longevity depends on proper aftercare.

Clients are responsible for following aftercare instructions provided by Vela Lash Bar.

Failure to follow aftercare recommendations may impact results and is not grounds for refunds.

9. Refund Policy

Due to the nature of beauty and personal care services:

All services rendered are final and non-refundable.

If concerns arise, clients should contact us within a reasonable timeframe so we may evaluate concerns and determine whether adjustments are appropriate.

Retail products may be subject to separate return policies.

10. Promotions, Discounts & Giveaways

Promotional offers:

- Cannot be combined unless stated otherwise
- May have expiration dates
- May be modified or discontinued at any time
- Are subject to availability

Free services, giveaways, or promotional prizes may include additional restrictions.

11. Gift Cards

Gift cards:

- Are non-refundable
- Cannot be redeemed for cash
- May not be replaced if lost or stolen unless required by law

Expiration terms may apply where permitted.

12. Website Use

By using velalashbar.com, you agree not to:

- Misuse website functionality
- Attempt unauthorized access
- Copy, reproduce, or misuse website content
- Submit false information

We reserve the right to restrict access for misuse.

13. Intellectual Property

All content on velalashbar.com, including text, branding, logos, service descriptions, images, graphics, and marketing materials are the property of Vela Lash Bar and may not be copied or used without written permission.

14. Third-Party Services

Our website may contain links or integrations with third-party services, including:

- Appointment booking systems
- Payment providers
- Accessibility tools
- Marketing services
- Social media platforms

We are not responsible for third-party policies or functionality.

15. Limitation of Liability

To the fullest extent permitted by law, Vela Lash Bar shall not be liable for:

- Allergic reactions
- Individual service outcomes
- Lost personal belongings
- Indirect or incidental damages
- Service dissatisfaction resulting from undisclosed conditions or failure to follow aftercare

Clients voluntarily receive services at their own discretion.

16. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

17. Contact Information

Questions regarding these Terms & Conditions may be directed to:

Vela Lash Bar
Website: velalashbar.com
Email: contact@velalashbar.com