Vela Lash Bar provides a variety of expertly curated training resources, including a comprehensive $1 Digital Lash Manual E-Book and immersive in-person eyelash training courses. These resources are designed to elevate the skills of aspiring lash artists.

We have a 14-day return policy for our training resources as an in-store credit. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Proof of purchase is also required.

The Digital Lash Manual E-Book can be purchased directly from our website. Once the payment is processed, you will receive a download link via email to access the manual immediately.

We utilize reliable shipping carriers, including the United States Postal Service (USPS), FedEx, and UPS, to ensure timely delivery of your orders. Shipping methods and delivery times may vary based on the carrier and your location.

Orders are processed within 24 hours of approval, provided that payment has been cleared and confirmed. This processing time applies during standard business hours, Monday through Friday.

Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

Our in-person eyelash training courses offer step-by-step guidance and insider tips from industry experts. Participants can expect hands-on experience, personalized instruction, and the opportunity to practice techniques in a supportive environment.

There are no specific prerequisites for attending our eyelash training courses. However, a passion for beauty and a desire to learn are essential for maximizing the benefits of the training. Some states do require for you to be a licensed professional. So we advise for you to check your local state requirements

WE hold valid licenses and insurance for both business and professional activities.

To book with vela lash bar, a non-refundable booking fee is required for your service. Deposit ensures attendance, not for rescheduling.

All deposits are non-refundable. However, we do provide in-store gift cards on the amount used for cancellations for future use.

if you cancel your appointment less than 48 hours from your appointment time, we do charge a late cancellation fee.

This can be avoided by rescheduling your appointment.

No-shows will not be tolerated and will incur no-show fee and the remaining balance of the service.

No show means, you don't contact us, nor communicate with us and just simply don't show up for your appointment.

All rescheduled appointments come with a reschedule fee. Deposits do not cover rescheduling. Members are allowed 1 free reschedule. Further reschedules result in fees or appointment cancellation.

Groupon is only for NEW CLIENTS. And can only be used one time.

To use the voucher, you must book an appointment with us.

WALK-INS ARE NOT ALLOWED

To assist with fraud and scammers, to use the groupon with Vela Lash Bar, the groupon must be in your name and used by you as the voucher holder.

If this was a gift, groupon does provide the voucher as a gift option with your name on the voucher.

To apply your groupon voucher as a new client, click here to schedule your appointment under the groupon tab in our fresha booking app

Unfortunately No. Please contact groupon for further refund assistance

In response to numerous cancellations and fraudulent bookings for Groupon holders, we have introduced a $9 fee to secure and validate your appointment attendance. This includes a new client fee, as Groupon does not facilitate automatic deductions. This fee is a one-time charge that will not be repeated.

Unfortunately, we cannot accommodate an extra guest as our facility is small and cozy

The response is negative, unless you possess a qualified and certified service animal. The service animal must demonstrate its abilities. Service animals typically refrain from vocalizing, biting, behaving erratically, or causing messes.

In the event of lateness for your appointment, text us at 321-754-8477 to confirm your presence. A 10-minute grace period is allotted for each appointment, with a $35 fee applicable beyond that timeframe.

You can reach our customer service team by emailing us at contact@velalashbar.com or by calling us at 321-754-8477. We are here to assist you with any questions or concerns you may have.